We want you to be 100% satisfied with your Petote pet carrier. If for any reason you are dissatisfied with your purchase, please contact us. You must obtain a return authorization number before sending any merchandise back to Petote.. Your refund will be processed once your package has been received. Returns are at the discretion of Petote Group, LLC and will only be accepted if the merchandise has not been used or if the merchandise has a manufacturers defect. Exchanges are accepted within 14 days of purchase. A 20% restocking fee will be applied for merchandise that is returned or exchanged without a manufacturing defect. Returns will not be accepted after 30 days from date of purchase. Before returning any merchandise, you must contact customer service and request a return authorization number (RA number). Please note returns will not be processed without an RA number.

Most Felix Chien items may be refunded within 30 days of purchase. Please check your product's page for any return restrictions or potential restocking fees. Made-to-order items/custom orders may not be returned. Refunds are provided with considerations to the original outbound shipping costs as well as the restocking fee, if applicable. For our full return policy, please visit our Customer Care page.