Felix Chien offers sophisticated designer dog accessories and apparel that show off you and your pet's style and personality!
We believe that our customers want the best for their pets, and that many brands out there simply do not deliver. Felix Chien brings you designs that are both fashion-forward and of superior quality. We are certain that you and your pet will fall in love!
Our love of fashion is second only to our commitment to phenomenal customer service. Need help with your order? Have a question? We’re here to help!
- Email Us: Our Customer Experience Gurus are ready to assist you! Email email@example.com with questions.
- Chat With Us: Click the 'Chat with us' bar at the bottom right of your screen for assistance. We're here to help Monday-Friday, 8:30am-5:00pm Eastern Time! If we’re not available, leave a message and we will get back to you as soon as we can!
We strive to offer the best fashionable dog accessories AND the best shopping experience around. When you shop Felix Chien, you enjoy...
Free Shipping on Orders over $99*
Enjoy free shipping in the Continental United States on all orders over $99!
Tax Free Shopping
Save with us! Felix Chien customers do not pay tax, unless the order is shipping to Rhode Island. Felix Chien is based in Rhode Island, and we are required by law to charge tax on orders shipping to the ocean state.
Fast, Friendly Customer Service
Nothing makes us happier than a happy customer, and we work tirelessly to give you the best shopping experience out there! Our professional team is ready to assist you. Drop us a line at firstname.lastname@example.org
30 Day Return Policy
Returns are processed on a order by order basis, most items can be returned but please note if the product page states final sale. Items that state they are final sale cannot be returned or exchanged to the manufacturer. If your item is defective or does not live up to the standards you were expecting please email us with detailed photos of the product and we will get in contact with the manufacturer for a defective product.
If you would like to start a return on your order simply contact our customer service team for instructions and our return shipping address. Take a look at our Customer Care Page for more information.
Please Note: due to strict health regulations, certain items cannot be returned or exchanged.
Felix Chien's Dogs In Need Program
Felix Chien’s charity program donates a percentage of our month’s sales to an organization dedicated to helping Dogs In Need. The charity that receives our donation changes month to month and varies in location, size and specialty efforts. While shopping around for something that will make you and your dog happy, you can also feel good knowing that you are helping dogs that are still searching for their forever home or recovering from hardships of their past.
What Customers Are Saying...
"The company's selection was awesome, I found exactly what I wanted, and it arrived super quick! Also, my puppy absolutely loves it! I was excited to find Felix Chien, and I will definitely buy from them again."
- Alyssa P, New York
"Many nice things to choose from. Great products, timely response to questions and quick shipment. Also a company supporting dog related charitable causes."
-Pam B, New Mexico
“Dudley (my Sheltie) recently received his GCC certification and will begin visiting hospitals as a Therapy Dog. I ordered the black and white checkered lease to celebrate his graduation. Sugar (my Blue Merle Sheltie) took one look at it and decided that she needed one also!
I am most pleased with your service and merchandise. I'm sure people will ask about the new Collars and Leashes and I'll be happy to direct them to you website!"
-Leonard M, California
"Quick and easy on the website. So many selections available. Service and follow-up are top line!"
-Jack Q, Illinois
"It's a pleasure doing business with a company that values customer relations!"
- Maureen V, Texas
"Your great customer service will bring me back soon!"
- Lora M, Washington
"I am so happy with the purchase I made at Felix Chien. I ordered the crate set and was very impressed when I received it. It is good quality fabric and the color and print are wonderful. Since we keep our puppy's crate in the bedroom I like that it is now more of a decorative part of the room. The shipping was also much faster than I would have anticipated. I would definitely recommend this company and use them again in the future."
- Becca L, Colorado
Felix Chien is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.